FAQs
Removals
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Will you empty my loft?
Yes, we can empty your loft, providing there is a suitable ladder and solid flooring, please remember to point this out to your surveyor so that we can include it in your personalised quotation.
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Do I have to empty drawers?
With all cupboards and drawers they will need to be empty prior to removals, this is to prevent any damage to furniture due to excess weight and to ensure we can move your items will no difficulty. Also during the packing and lifting process, your removal furniture may need to be rotated and therefore will need to be empty. If you would like us to empty and pack your drawers, please ask for our full packing service.
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Do you provide a free quotation?
Yes, all our removals and storage surveys are free of charge with no obligation. If you are moving from an area we do not cover with an in-house survey, a free of charge remote survey will be arranged.
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Are my items insured during the removal?
Yes, we have limited liability cover as standard, and options to purchase full liability cover for all types of work.
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How long will my removal take?
All removals and storage jobs can vary in time, we will provide you with a full move plan explaining the timescales of your removals. If you need to move to a deadline, we have the resources to ensure any removal is complete within the required timeframe.
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How much notice do you require to make a removals booking?
Our diaries generally work to a 2 week lead time, in busy periods this can extend to 4 weeks for removals and storage, we recommend as soon as you know your dates to contact us and book your removals. We always do our very best to accommodate all our clients. Our removals with storage quotes are valid for 3 months so we recommend getting a quotation early in the moving process.
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Do you provide packing materials?
Yes, we provide a wide range of quality removals and storage packing materials, if you opt for our packing service all materials will be provided free of charge. If you prefer to pack yourselves, you can purchase materials direct from our depots, or arrange delivery to your home.
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Do I need to pack my items?
This depends on the level of service you require, we offer full removals packing services which includes the whole property, or services for just the fragile china and glass, it is entirely up to you and your budget. Some clients prefer to pack their items themselves.
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What is late key waiver?
Late key waiver is a policy that will cover you in the case of the removals men not having access to your new property by the agreed time. If your removals cannot be unloaded at the agreed time, there may be a charge for the removals crew and vehicle to wait until you have access, this policy will cover you from any additional charges (terms apply).
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What is deposit protection?
Deposit protection is a policy to protect you from losing your deposit should your removals date be changed after your booking*. This can be purchased at the time of booking, this will give you piece of mind if you are concerned about your removals date changing. We will be able to advise you about any costs involved should your removals be postponed or cancelled.
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What time will the removals van arrive on my removal day?
A removals start time will be agreed at the time of your booking, this will be shown on your booking confirmation.
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Is there anything I need to do to prepare for my removals?
Yes, even though we offer the platinum removals service to include, full packing of cupboards and contents, dismantling of furniture, wrapping of 'special' items, packing of clothes etc, you will still need to taking care of the following:
- Empty fridges and freezers and defrost where necessary
- Un-plumb electrical appliances including washing machines and dishwashers
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How long is my removals quote valid for?
Your removals quote will be valid for 3 months from the date of quotation, after this period the price may be reviewed to account for rising labour, fuel and other costs.
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Do I need to disconnect washing and electrical appliances?
Yes, our trained removals staff are here to take care of all your removals, packing and storage needs, however, they are not covered for dealing with electrical and plumbing requirements. Please consult the required tradesmen to complete these tasks.
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Does my freezer need emptying before my removals?
Yes, all electrical appliances must be disconnected, empty and defrosted where necessary before your removals day.
Storage
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Can I access my storage?
To keep your possessions safe whilst in storage, your items will be carefully packed into large wooden packing containers and transported to our warehouse. Here, they are stacked in our purpose built secured warehouse ready for removing your storage items to their new home. This makes it a little difficult to access your items. If you require items to be accessible please discuss this with your surveyor, who may suggest putting items to be accessible into a single container, or may suggest one of our self-store units.
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Are my items covered for insurance whilst in storage?
Yes, all items are fully covered up to the maximum value declared on your removals with storage acceptance note. We have options to extend our liability to suit all house contents values.
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How much notice do you require to deliver my items from storage?
To remove items from storage we suggest a notice period of 2-3 weeks, during busy periods this can extend to 4 weeks, so please book as soon as you have dates for your removals from storage to their new location.
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Do you take an inventory of my items for storage?
Yes, we take an inventory of all items taken for storage. This is uploaded to our database and held until all your removals items have been returned to you. We list items as we can see them i.e. box, chair, wardrobe etc, we are unable to specify what is in each box.
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How big is a storage container?
We have a variety of storage container sizes to suit your contents.
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How do I pay for my storage?
Your storage fees are taken via our automated direct debit system. You will pay monthly from the 1st of each month. Your first invoice will be billed from the time you start your storage to the end of the current calendar month.
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Do you do 'Self Storage'?
Yes, we have excellent self-storage facilities. Should you require regular access to your items this service is best for you. Your removals surveyor will be able to advise on the costs for this, depending on the volume of your removals contents.
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Will my items be safe in your storage facility?
Yes, we have stored items for decades in our purpose built facilities. They are fully alarmed with 24 hour CCTV surveillance and fire protection. Full loss and damage liability is available and included with your storage.
What Do Our Customers Say?
First class & professional service from first point of contact through to completing our move.
Would use again – I fully endorse their services and provide my full recommendation.
We have used Dugglebys several times in the past. They are always good but todays team of two were exceptional and made the day so much less stressful.
Faultless service. We are completely satisfied Duggleby movers. Well done!
. They were an absolute delight and worked very hard. I would not hesitate to recommend this company.
Thank you to Katie for your patience, advice and help during the booking process especially at such short notice.
Also to the packing and removals team Nathan and George for being such a delight nothing was ever too much trouble for them.
They did a great job and very professional and responsive throughout. Highly recommended.
I would happily recommend using Dugglebys.
I would certainly recommend your firm thank you.
The crew that moved us were extremely swift and very helpful.
We wanted to say how very pleased we were with Duggleby’s and in particular the team that helped us move. Rory and Nathan, who came first, were outstanding and a joy to have in our house.
“The team were good, as they were polite and worked quickly and carefully.
‘Absolutely wonderful and friendly service. Would highly recommend!’
They are a credit to Dugglebys.”
‘Great service all round would highly recommend this company.’
‘We used Duggleby to move us last week , the service they provided was fantastic from start to finish.’
‘The whole team were very professional, so a big thank you to everyone involved.’
‘The team, led brilliantly by Rory, could not have been more skilled or more careful’
On the day the removal team were really helpful and professional, they made the process as easy and straight forward as possible. I would highly recommend David Duggleby and will be using them again in the new year.”
”They worked really hard and I never heard a grumble from them”
Some lovely feedback from a returning customer – all moved & settled in time for Christmas!
”Would definitely recommend David Dugglebys”
‘We trusted David Dugglebys with our move, best decision!
The lads that came were really calm and patient and treated our things with respect – thank you very much’
‘I write to express thanks to all the Duggleby team for the excellent way in which are removal and storage was handled. From the first telephone contact through to the final days of packing up for storage, we experienced nothing but courtesy and helpfulness.
Your three guys came today and were a breath of fresh air for us. They were very friendly and helpful, nothing was too much trouble for them. Their attitude made what for us was a difficult day bearable.
Some feedback from a recent move we have done, the weather was awful on the day of their move and they just wanted to make us aware of how much they appreciate the hard work by the removals team.
‘Please pass on our thanks to the team for both Thursday & Friday in getting us moved. A highly professional service & nothing was too much trouble. They are a credit to your company’
We did a house clearance recently and the customer wanted to email us to say how happy he was with the job the lads completed…
We delivered some goods bought from a recent auction we had… some feedback below:
”This was probably one of my most pleasant and professional experiences of purchasing from David Dugglebys Auctioneers in Scarborough. From day of my initial enquiry right through to the delivery day.
It has been an absolute pleasure to have a firm do what it says it will do
Just a few lines to say thank you for a successful move recently…
Some recent feedback from a move we did a month or so ago – Fabulous to hear the move went so well.
‘We booked the removals for our house move & I just wanted to provide some feedback of our experience. I’m not one to usually provide reviews and feedback but I was so impressed with how everything went, & I just wanted to let you know…
‘Can we both just say a big thank you to David and Rory, for the seamless and efficient task moving us from Malton to Salisbury, both these lads are a credit to your company.’
We moved a client recently and they sent through a card with thanks.
The team were absolutely amazing and so professional. We are huge fans.
We moved a customer as part of a long distance move from Scarborough to Southampton – They wanted to pass on their thanks…
They worked so hard & the results were amazing. We are absolutely thrilled.
‘Thank you for the excellent service from yourselves for our removal and storage. We have been very pleased throughout,
‘I just wanted to send you guys a message to say a huge, HUGE thank you for moving us last week. Each and every single man that came to help with the packing and moving was absolutely brilliant. I’ve never met such hard working people. They all took great care in every single thing they did, all boxes were carefully packed and handled with care. All such polite and lovely guys and i will be highly recommending you to anyone. Thank you so so much again’
‘It was a pleasure receiving the help from your lads moving my stored goods into my new home – they work tirelessly. Nathan and Andy have done an excellent job’
We recently moved a client locally & below is what they had to say about our guys on the job.
‘Superb service from the team – they were excellent, so helpful & really thoughtful. They made our house move stress free!
I just want to say a big thank you to John and his team for the removal job they did for me on Friday.
They could not have been more helpful, or have done a better job, and that was backed up by the agent who met them at the flat in London.
Thanks so much for making everything so easy!
“A job well done!”
”Thank you for your excellent service. The guys were terrific – They never stopped working and were so helpful as well as good fun. The whole experience was painless.
Thank you again”
“3 Day Autumn Move!”
‘Deciding to move house is only one of the many decisions to be made once the need to move fixes into your head.
For my partner & I, having already experienced 6 previous moves, for us a major factor was our removal firm. Dugglebys are a major presence in the area and we mentioned their name to our friend and she simply commented ”Yes Dugglebys – They will look after you”
“DDMS Move to Church Stretton”
”Thank you very much for the excellent service you and all your team have provided.
“'Absolutely Amazing Outstanding Service' - Summer Move!”
A little review left from a customer who moved with us in the summer.
“Client move from Oswaldkirk to Harrogate - Huge success!”
We recently moved a client from Oswaldkirk to Harrogate and this is what they had to say about their move…
”My huge thanks to the guys that did the move – They were totally professional, very friendly (with incredible humour!) & so helpful.
They made a stressful situation feel easy. In short, They are brilliant at what they do’
“Weekday move from Brompton to Poulton Le Fylde”
We recently move a couple from Brompton to Poulton Le Fylde and they had a few words to say about their move with us.
“Excellent service from start to finish!”
“Thank you for the excellent service both administratively re Nicola and Chris and also to Nathan and Toddy for their expertise and assistance with the move.”
“Storage Removals Scarborough”
Bridging the gap between homes!
“Removals like Clockwork”
Removals Ganthorpe, York to Hovingham, North Yorkshire
“Excellent Move - York to Cambridge”
Thank you for providing an excellent service for our recent move. We couldn’t have done it without you! All the men were courteous and professional throughout, and somehow always remaining humorous during a stressful time. I will not hesitate to recommend.
“Beast From The East”
The recent weather hasn’t been the best for removals! However it didn’t stop us!
“2 Bedroom House Removal from Filey to Bridlington”
The guys were brilliant both days. They really couldn’t have been better, they made it so easy. They were so polite, cheerful and calm
Happy Customer
“Single Item Delivery to Chichester”
Many thanks for the delivery. We will certainly use again. Your driver was excellent and very professional. The item will soon be on display in the museum.
Dr Strickland
“Removals Filey to Keighly”
I am sending you this e mail just to say how pleased we were with the service we had from you for our removal from Filey to Keighley the whole move was effortless.
Mr & Mrs Fraser
“Removals out of Storage Scarborough to Cambridge”
Two of your guys moved my Mum’s stuff last Friday, to Cambridge. I just wanted to say how absolutely professional and friendly and extremely efficient they both were. They did Duggleby’s proud and I just wanted to let you know.
Virginia
“Antique Transport”
The couriers have just been to collect and I have to say you couldn’t have had more polite gentleman to collect. They are a credit to the company.
Andrew
“Shipping to Australia”
Thank you so much for an excellent job done. I leave Sawdon with the full confidence that our consignment is in good hands. It has been a pleasure to do business with you, and thank you for the organised professional role you have played. It has made the packing up and leaving here easy.
Helen
“The best customer experience I have ever had!”
I just wanted to say that having moved 6 times in 8 years my move on Wednesday was the best customer experience I have ever had and this is echoed by my son for his move last Tuesday
Helen Bower
